I have a Windows 10 computer & after installing WordPerfect X8, the function keys don't respond as before. F7 no longer indents, F2 does not...

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Customer

I have a Windows 10 computer & after installing WordPerfect X8, the function keys don't respond as before. F7 no longer indents, F2 does not find a word, Alt - F3 does not reveal codes

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Technician

Hi Bruce,

Thank you for waiting!

Can you check These details.

https://support.corel.com/hc/en-us/articles/215846708-Common-Keyboard-Shortcuts-for-Wordperfect

These Are new Shortcut keys

Let me know how that goes.

 

Posted
Erica
Customer Support

1/13/17 Ticket#00067451

"The list of hot keys you sent are the ones I want to have. My Wordperfect X8 does not respond to them"

Posted
Customer

The list of hot keys I just received are the ones I want, but my computer does not respond to them - eg, F7 does not indent

Posted
Ferdinand Aquino
Technician

Is it ok for us to do a Remote session to your computer?

This will let me check what could be wrong with the Program

 

Posted
Customer

Yes I agree to a remote session.

Posted
Ferdinand Aquino
Technician

Dear Bruce, It was a pleasure helping you with your Corel / Word Perfect issue today. Here is a summary of the resolution.
Issue identified : Detail brush not working
Solution Implemented : 

Remote Access

Assisted customer in Resetting Word Perfect App data

Relaunched Wordperfect and Detail brish tested OK

Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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