directtv was tv t installed on 2-4-17 as of 2-9-17 i have had only one response from my tv the phrase, "no signal" what is the problem?

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Customer

directtv was tv t installed on 2-4-17 as of 2-9-17 i have had only one response from my tv the phrase, "no signal" what is the problem?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Direct TV nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Margaret,

Thank you for Waiting!

Can you tell us what is the Model of your TV?

Posted
Customer

rca  led lcd tv dvd combination model number led3283orqd

Posted
Ferdinand Aquino
Technician

Is there a phone number I can reach you at? 

I can guide you through some steps to isolate this problem.

Posted
Customer

***-***-****

 

Posted
Ferdinand Aquino
Technician

Ok, Please hang on and don't close this screen

Posted
Ferdinand Aquino
Technician

Dear Margaret, It was a pleasure helping you with your Direct TV issue today. Here is a summary of the resolution.
Issue identified : No Signal error on TV
Solution Implemented : 

Call customer and assisted in changing TV input set up

issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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