I cannot print from my HP Officejet Pro 8600 computer or scan any documents.
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I cannot print from my HP Officejet Pro 8600 computer or scan any documents.
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Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Hi Michael,
Can you tell us what computer are you using? Windows / Mac based?
Dear Michael, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Cannot Scan and print from computer to HP printer
Solution Implemented :
Call customer / Remote Access
Connected the printer to Wifi network
Installed printer driver on computer
Printer is now detected
Test and Scan print OK
Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
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