I have an HP Laptop Pavilion g7-1150 that keeps getting the blue screen of death and says the following: http.//windows.com/stopcode. The stopcode...

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Customer

I have an HP Laptop Pavilion g7-1150 that keeps getting the blue screen of death and says the following: http.//windows.com/stopcode. The stopcode is Memory Management. I did run a diagnostic on the memory for the laptop and it can back with the following results: failure id: gu2p68-5nb8jn-xd015g4oc403 product id: le320ua#aba Memory Module 1: Bottom –Slot 1 Visit: www.hp.com/gotechcenter/PCDiags I did go to the website and put my question in but didn't want to spend the money but afterwards received and email that it would give me 50% off the price. So I am now wanting to know what I need to do in order to get my laptop running correctly again. Thanks

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Relly De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Technician

Hello Kip

How are you doing? Hope everything is well. Here's what I think, it can be a system crash on your system. If you're gonna ask me, I'll reformat the computer and put a fresh copy of Windows operating system. Hope this helps and I'll be standing by for your response.

Thank you

Relly

Posted
Relly De Jesus
Technician

Expert Notes:

- Provided possible cause of the issue

- May require operating system reinstallation to resolve the issue

Posted
Customer

I am not sure I understand that it could be a system issue. When I ran the diagnostic it gave me the following info:

failure id: gu2p68-5nb8jn-xd015g4oc403

product id: le320ua#aba

Memory Module 1: Bottom –Slot 1

Visit: www.hp.com/gotechcenter/PCDiags

The way that I understand the problem is that it is a hardware problem. What does the failure id code mean? and what does it mean by Memory Module 1: Bottom - Slot 1. Does it mean i need to replace the memory board? I need to more from you regarding the code, etc. I received to evaluate my next steps. Please let me know. Thanks

Posted
Relly De Jesus
Technician

Hello Kip

Good to hear back from you. Failure id: gu2p68-5nb8jn-xd015g4oc403 pertains to hard disk failure. Memory Module 1: Bottom –Slot 1 pertains to Bad Memory Slot or Mother board slot problem.

I believe that you are getting the error Failure ID because the boot up process will not go through. This is because it can't be process by a bad memory or motherboard. Now the question is, will you risk replacing the board or you just purchase a new computer. Hope this shed some light Kip. I'll be standing by for your response.

Thank you

Relly

 

Posted
Customer

So if I understand you correctly I need to either replace the motherboard or purchase a new computer to fix my problem. Is it the motherboard or just the memory board. Thanks 

Posted
Relly De Jesus
Technician

Hello Kip

How are you doing? Is there anything else I can help you with? I'll be standing by for your response.

Thank you

Relly

Posted
Customer

I think you answered my question for now and I will click the accept button. Thanks

Posted
Relly De Jesus
Technician

You're most welcome Kip and goodluck! 

Posted
Relly De Jesus
Technician

Dear Kip, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.

Issue identified : Getting blue screen
Solution Implemented : Error codes is caused by a failing hard drive and memory slot. Will require mother board replacement. It can be practical to purchase a new computer rather replace the board itself. Solution Accepted
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Posted
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