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Customer

Can you help me with a repair to my HP 8500A Jet Pro printer which has suddenly stopped printing & scanning? It does not appear to be a paper jam problem.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Barbara,

Im dialing your number in few minutes.

 

Posted
Ferdinand Aquino
Technician
Ferdinand Aquino
Technician

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.

Thanks for allowing us to help you!

Posted
Ferdinand Aquino
Technician

Dear Barbara, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Blank Print out
Solution Implemented : 

Call customer / Verified that the printer is responding to print - But prints blank - Printhead is Clogged

Tried performing Cleaning Multiple times using the printer's Settings > Maintenance controls

Black came back but other color is still not that clear. Yellow is out of ink.

Advised customer that the problem is with the printhead.

Printhead model cannot be removed easily and needs to tear the printer down.

Advised customer of Either Having the printer checked by Local tech for cleaning or she can purchase a printhead cleaning kit.

Printhead is clogged and the inks are not passing though successfully.

Answer Accepted

 


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (support@experthelp.com) OR call us at 866-288-6742

 

Posted

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