Can you help me with a repair to my HP 8500A Jet Pro printer which has suddenly stopped printing & scanning? It does not appear to be a paper jam problem.
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Dear Barbara, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Blank Print out
Solution Implemented :
Call customer / Verified that the printer is responding to print - But prints blank - Printhead is Clogged
Tried performing Cleaning Multiple times using the printer's Settings > Maintenance controls
Black came back but other color is still not that clear. Yellow is out of ink.
Advised customer that the problem is with the printhead.
Printhead model cannot be removed easily and needs to tear the printer down.
Advised customer of Either Having the printer checked by Local tech for cleaning or she can purchase a printhead cleaning kit.
Printhead is clogged and the inks are not passing though successfully.
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