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How do I connect my 50LB6100 to my wireless internet?
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Graham! Thank you for choosing ExpertHelp.com. May I know if this is the first time you will connect your tv to your wireless internet? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.
While waiting for your response. Kindly please try the following steps provided below on how to connect your lg tv to your wifi.
Please advise me if this steps resolve your issue. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST. I will try to call you again tomorrow.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
Hi,
I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
Regards,
Ramy De Jesus
Hi,
I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
Regards,
Ramy De Jesus
I followed your directions on setup and everything worked; initially, then in the middle of just the second episode of Netflix, it went to a freeze, started reloading and stopped at 25%. After that the tv would not connect with the Internet and I could not get back into settings. It just goes to auto connect. Super frustrating! I tried moving my wireless router to right beside the tv instead of an adjoining room; no difference! I can get Netflix on other computers with no problem, this tv just does not want to stay connected and never has! So what to do?
Thank you for your response. Try to unplug the tv from the power source and unplug your wireless router also for 30 minutes and the plug it back all again. Then try to connect the tv again and check what will be the result. I will be standing by.
I did unplug for 30 minutes, went to settings, it reconnected to wireless, I tried Netflix, it opened and ran movie for 3 minutes then it froze and stopped renewing at 25% and a sign posted saying: Yur device may not be connected to the Internet. Please make sure your connection is working and try again. Same old problem, will not reconnect to Internet! What now?
Can you try to check if you need to update the firmware of your tv. Please follow the steps provided below.
If there is a new update it will download automatically on your tv. Please advise me if this helps. I will be standing by.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.
I followed the directions and downloaded an update. I have tried it three times and it has worked, so far so good.
Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.
Dear Graham, It was a pleasure helping you with your LG issue today. Here is a summary of the resolution.
Issue identified : While watching keeps freezing
Solution Implemented : Live chat. Call customer. Advise customer to check the connection. Then advise customer to update the firmware. Now customer tried to watch and it is no longer freezing or lose connection. Customer will click on the accept answer button when he is infront of a computer. Chat/call ended. Issue resolved.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
My problems are right back! Within 5 minutes of a Netflix show the screen freezes and reboots to 25% then a sign states that Netflix is having problems, try again later, then the wireless connection is broken and does not reconnect! This is same old problems. What to do now?
Hi Graham,
Unplug the tv for the whole day and then if your using a surge protector do not use it. Then try to use your tv again. Manually connect it again if just in case it won't connect to the internet. Then also try to access your netflix account using your computer just log in and then once your log in to your computer access your netflix account again. Advise me if this helps.
Regards,
Ramy De Jesus
I unplugged the tv for 20 hours, I am not using a surge protector. TV came on with internet connected, Netflix started and froze at 25% a few times but continued to boot and we watched a couple of episodes. Today, wireless was connected, Netflix started, within 2 minutes the tv froze and Internet was disconnected and will not reconnect! Suggestions? This has been the on going scenario!
Can you try to reset your tv settings to factory default. Please try the following methods provided below.
Press and Hold <OK> button on remote as well as TV panel at the same time for a few seconds.
Press and hold the {MENU} button on the remote and the {MENU} button on the TV at the same time for at least 5-7 seconds.
When the tv reset to factory defult you need to set up your tv again. Just follow the onscreen setup. Please advise me if this helps.
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