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How do I stop the DUI and get the audia back?
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Hi Roy
Are you refrring to "DVI" and not getting any audio? Also may I know the model of the TV?
Please let me know by typing a response at the top and clicking on send response
42LE5300 model The screen has shrunk to a small line at the bottom and the motorola box keeps flashing "DUI" and audio stop .
OK. Is the motorola box an HD receiver?
Is the audio and display working before? any changes in the TV and motorola box cabling?
It is the box from the cable company and it handles the remote. This problem was causes by a 15 hour power outage. The power is back to normal including my pc.
OK. DUI means DVI and it will pop up when the HDMI cable between the TV and the set top box are syncing signals or screen resolutions. Have you tried to unplug and replug the HDMI cable from the back of the TV and the Motorola box and see if it will make any difference.
Here's the image of the HDMI cable for your reference
Also, try turning off the HD box and the TV for a minute and turn them back on. If still the same, remove the HDMI cable from the back of the HD box and TV and reconnect it. This should resolve it but if not, pull the power cord from the back of the HD box for 30 seconds.
Let us know if this works.
Were you able to try the steps below?
Yes but no change
Just to confirm you've tried to restart the motorola box and the TV correct?
Correct and reset the cable in between the tv and box
OK and Just want to make sure too that the input source selected on the TV is set to HDMI.
Yes it is the hdmi plugin and iy still flashes
If all of the steps below were done and still getting a problem then there are two possible problems. It's either you HDMI cable is bad or the cable box itself needs to be replaced and might have been damaged to power outage. I recommend you contact your cable provider to have it replaced. Once replaced it will be all good.
Let me know if you need more info.
DUI means the cable box wasn't able to set up a connection over the HDMI cable. Part of the HDMI interface is the requirement that the two devices using an HDMI cable "handshake" to verify that High Definition Copy Protection (HDCP) is active. If the "handshake" fails, the box will show this error and be unable to output to the TV over the HDMI cable.
Thank you - the box is old and probably should be replaced.
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Byron Narciso
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