Epson WF3640 printer. Issue #1: Ink on labels is faint, blurry. Issue #2: latest driver downloaded does not allow for change to B&W or color...

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Customer

Epson WF3640 printer. Issue #1: Ink on labels is faint, blurry. Issue #2: latest driver downloaded does not allow for change to B&W or color as with prev driver.

Last updated
Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Technician

Hi Pat, 

Have you tried cleaning the printhead? If not please follow the steps below

Cleaning the Print Head Using the Product Control Panel
You can clean the print head using the control panel on your product.

-Load a few sheets of plain paper in the cassette (or in cassette 1 if your product has two cassettes).
-Press the home button, if necessary.
-Select Setup.
-Select Maintenance.
-Select Print Head Cleaning
-Select Proceed.
-Select the cleaning cycle you want to run based on the nozzle check pattern.
-Press the Color button. When the cleaning cycle is finished, you see a message on the screen.

-Select Print Nozzle Check Pattern.

-Press the Color button to confirm that the print head is clean.

Caution:
Never turn off the product during a cleaning cycle or you may damage it.

Note: If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.

 

 

Posted
Byron Narciso
Technician

Also,  May I know what version of windows are you running? 

Posted
Byron Narciso
Technician

Hi Pat, 

I'll be offline and will be back 7PM EST.  I'll check your response once I get back online to continue assisting you with your problem. 

Posted
Customer

If you are responding electronically, why should I have to pay a phone upgrade?  I wish to cancel the phone upgrade.  I didn't know there was a charge and there was no opportunity to cancel.

Posted
Customer

I am using windows 10. Will try cleaning the heads.

Posted
Customer

Cleaning printer head seems to have worked.

Now, I still want refund on the phone upgrade.  No one called, I did not know there was a charge before I clicked ok. Please refund.

Posted
Byron Narciso
Technician

Great!  I initiated the requested to refund the accidemtal phoe upgrade

Posted
Byron Narciso
Technician

Great!  I initiated the requested to refund the accidemtal phone upgrade.

Posted
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