I have a Facebook problem, but before asking about it I would like to know what your charges are.

Answer

Customer

I have a Facebook problem, but before asking about it I would like to know what your charges are.

Last updated 6/30/2017

Ramy De Jesus

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 6/30/2017

Ramy De Jesus

Facebook Expert

Hi Judith! Thank you for choosing ExpertHelp.com. Our charges depends on the priority you choose. And you will receive an email receipt from us, kindly check your email for the email receipt. Can you provide us the complete details of your issue with your Facebook account. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Posted 6/25/2017

Customer

Hello, Ramy. I am Judith Lacasa. I will appreciate any help you can give me. (Yes, I discovered the price and have paid.)

I registered for Facebook. I received an e-mail with "Confirm Your Account" and a confirmation code. When I clicked on the confirmation, I got - and still get - a page that says, "Sorry, something went wrong. We are working on it and we'll get it fixed as soon as we can.

I gave up and disabled the account. I re-registered, and that went fine, but I can't use the e-mail I did the first time. I get a message saying that it was disabled by an administrator.

My question is, can you open that, or whatever, so my email address that is now blocked can be released and I can use it?

Thank you!

Posted 6/25/2017

Ramy De Jesus

Facebook Expert

Thank you for your response Judith, First, the email you used for the first account creation cannot be used for another account. We can try to reactivate the first facebook account you created and we can check if you can use it. I believe I can help you with this issue.  I can walk you through all the steps to solve your problem or we offer Remote Support Upgrade option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.  If you would like to proceed with Remote Support, please let me know.  Otherwise, I will proceed posing the troubleshooting steps on this chat page.

Posted 6/25/2017

Customer

Yes, I will gladly have you do this for me!

I would like to have the first account reactivated. After that, can I delete the other one that I have?

My acounts are under the name Judith Noble (my maiden name).

Posted 6/25/2017

Ramy De Jesus

Facebook Expert

Expert notes:

• Live chat.
• Remote established.
• Can't reset password we need to recover the account since it is disable.
• Advise customer needs to submit a goverment issued id.
• Customer will submit passport once she have it.
• Customer will contact us when she is ready to continue.
• Chat/remote ended.

Posted 6/25/2017

Ramy De Jesus

Facebook Expert

Dear Judith, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.

Issue identified : Can't log in to her facebook account
Solution Implemented : Chat with the customer. Remote established. Advise customer to submit a goverment issued id. Customer prefer not to submit and will create a new facebook account. Advise customer she can't use the original email since it was used on the original facebook account. Customer understand. Chat ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted 6/30/2017

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

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Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

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Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.