my ibook pro won't connect to icloud and won't let me into the computer

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hello Linda and welcome to Experthelp , I'm happy to help you here. 

May I know the exact error message that you're getting when trying to connect to icloud? Please let me know by typing a response at the top and clicking on send response

OK. Do you know what OSX version you're running on your macbok pro? 

Alright. Let me give you a call. Donot close this chat screen  

Try the steps below and let me know if it works 

1. Turn off your Mac (choose Apple > Shut Down).

2. Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys.

3. Choose Utilities > Terminal

4. Enter resetpassword (all one word, lowercase letters) and press Return

5. Select the volume containing the account (normally this will be your Main hard drive).

6. Choose the account to change with Select the User Account

7.  Enter a new password and re-enter it into the password fields

8.  Enter a new password hint related to the password.

9. Click Save.

10. A warning will appear that the password has changed, but not the Keychain Password. Click OK

11. Click Apple > Shut Down.  

OR if you are running the latest version of OS Sierra

1. Press Command and R keys while your Mac is starting up and hold those keys until you see the Apple icon.

2. Once you see the "OS X Utilities" window, go to Utilities -> Terminal, and type: resetpassword

3. Press your user and type your new password. Finally, reboot, and you will have changed the user password successfully.

Let me know if the steps below will work. Thank you 

Linda, 

Were you able to follow the steps below to unlock your macbook? 

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com. 

Linda, 

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.