My newer laptop has a stop code: kernel security check failure. What can I do? I'm using an older laptop to contact you.
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My newer laptop has a stop code: kernel security check failure. What can I do? I'm using an older laptop to contact you.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Expert Notes:
Call customer
Windows is unable to boot.
Windows recovery is not even accessible.
Advised customer that a Windows recovery is Needed.
Customer said she has important files in the computer that she needs to have saved first.
Advised to have the computer backed up to a nearest repair center so she can have her files first saved somewhere before we can recovery Windows.
Will call customer on Friday
Hi Margaret,
Im trying to call your number but Im not getting an answer.
I will try calling your morning tomorrow.
Hope to talk to you soon.
Hi Margaret,
Im trying to call your number but Im not getting an answer.
I will try calling your morning tomorrow.
Hope to talk to you soon.
Byron Narciso
Dell Expert
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