2014 EOS hardtop went down and crushed a tennis racket on left side of trunk. Top is 3/4 down locked on tennis racket and can't get top to move up?

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with VW nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hello Donald

How are you doing, hope everything is well. Try to ask a help from someone and ask him to push the roof down while you switch it. This can get it back to work again. If the problem persist, try removing the negative battery connector and let it sit for 5 minutes before reconnecting it. This will reset the system and can the roof back to work as well. If the said procedure doesn't work. It must be checked physically by a reputable mechanic to know the fault. I am suspecting that the roof hinge lift can be failing or bent and may need replacement.

Please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Hello Donald

Good to hear back from you. I believe it's time to have the roof hinge lift checked Donald. If it's faulty, it will not close or won't fully open. I'll be standing by for your response.

Thank you

Relly

Hello Donald

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Hope you find it helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly

Hello Donald

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Hope you find it helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly

Hello Donald

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Hope you find it helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly