laptop screen lights up and moveable arrow moves, but nothing else works.

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Customer

laptop screen lights up and moveable arrow moves, but nothing else works.

Last updated
Ramy De Jesus
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
HP Technician

Hi Jim! Thank you for choosing ExpertHelp.com. May I know the model of your HP device. Is this a desktop or a laptop? When did the problem started? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Posted
Ramy De Jesus
HP Technician

Are you still there Jim? I tried calling you but I always get a busy tone. Please advise me when will be the best time for us to continue so we can start resolving your issue. I will leave this page open and will wait for your response.

Posted
Ramy De Jesus
HP Technician

I tried calling you again and still getting a busy tone. Please advise me when will be the best time to continue resolving your issue. I will leave this page open and will wait for your response.

Posted
Ramy De Jesus
HP Technician

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST. 

Posted
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