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I am having problems trying to connect to the internet on my iPad. I thought I had accesss to AT&T, they told me that I was with Verizon, they said I was not. I am lost and do not know where to go next.How can you help. Me and what will your cost be for your service?i am a senior citizen on low income with a dead iPad because it stated that my data has reached its limit. I would appreciate your help.
Nick Stratas Montgomery, Ala. 36109 n**s@gmail com
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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I just saw that my card does not have funds to cover your cost. I need to deposit funds back in. Could you reconnect back to me early tomorrow to continue your transaction?
Yes Nick. What time do you want me to contact you tomorrow?
Dear Nick, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Unable to connect to the internet
Solution Implemented : Called the customer / Checked his iPad if it is connected to his Wi-Fi (Settings > Wi-Fi) / iPad is connected to his Wi-Fi but he cant access the internet / Assisted the customer to reboot the iPad by pressing and holding the Home and Power button / Checked if he can connect / Customer can now browse the internet / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
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