Can not recieve or send calls from my cordless Uniden phone . my phone number is (410) 730-7180. I am using a Dect 6.0, Under battery shows...

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Customer

Can not recieve or send calls from my cordless Uniden phone . my phone number is ***-***-**** . I am using a Dect 6.0, Under battery shows D1680-4 267e0512, IC 513C-UN175 RIN0.0, BS 40178627. Batteries are good/all connections good. Was working find yesterday. I need to resolve problem today.

Last updated
Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Uniden nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Technician

Please do not close this chat page. I'll give you a call

Posted
Byron Narciso
Technician

Im calling the business line now. 

Posted
Byron Narciso
Technician

Are you still there? 

Posted
Customer

Byron: Did connect the base for subject phone into my office set-up and it did work there.

Please get back in touch something still not working. How about setting on face of problem phone ?

Posted
Byron Narciso
Technician

OK. Let me give you a call again

Posted
Byron Narciso
Technician

Dick, 

I would appreciate if you'll accept my answer/assistance  by clickng the green accept answer button and following the instructions on the next screen for me to get credit in assisting you.

Posted
Byron Narciso
Technician

Dear Mr King , It was a pleasure helping you with your tech issue today. Here is a summary of the resolution. 

Issue identified : can't make and receive calls |no dial tone

Details: Call customer| customer has 2 tel lines | pesonal line is not getting any dial tone|  have the the customer test the line by swapping phones fom the business line| business phone did not work to the tel line|no dial tone | test home phone to the business line| home phone working| advise to report the problem to telco to check and repair the 2nd line. 

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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