I have an Alienware 15. On Startup, the first message is "Preparing automatic repair", Next message "Diagnosing your PC, Next...

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Customer

I have an Alienware 15. On Startup, the first message is "Preparing automatic repair", Next message "Diagnosing your PC, Next message "Repairing Disc Errors. This may take over an hour. Then it restarts and keeps going through this same loop.

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Elixir Cada
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Elixir Cada
Dell Expert

Hi Gary,

Try to reset the machine first by unplugging the power adapter from the wall. Press and hold down the power button for 20 secs. Turn on the machine and check the issue again. 

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

It Restarted and it is going through the same cycle.

Posted
Elixir Cada
Dell Expert

ok.. looks like that hte software is already corrupted. You have to restore the computer back to the factory default. Note that restoring the computer will wiped out everything.

Are you using windows 10?

Posted
Elixir Cada
Dell Expert

Are you still there, Gary?

 

Posted
Elixir Cada
Dell Expert

I am making a follow up on this issue, Gary.

Were you able to read my messages?

Posted
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