password for apple ID
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password for apple ID
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Hi Maria,
Thank you for waiting!
Can you tell me what is the apple ID and let me check what are our option in resettng the password for it?
m**0@gmail.com
Is this email address still accessible to you from any of your devices?
I mean If I send you an email to m**0@gmail.com, Would you still receive it from one of your devices?
Expert Notes:
Call customer
Check the Apple ID and it is under Account recovery
Advised customer to wait for the recovery options to be sent to her device within 24 hours
Also Gave customer a number for an Apple ID adviser for follow up
will call customer after 24 hours
7/24/2017 9:38 AM CST
"Problem not resolved"
Expert Notes:
Call customer and Scheduled a call Tomorrow AM AU Time
Expert Notes:
Call customer Left Voicemail and provide the Number for an Apple ID adviser as her account is in Account Recovery.
Will call customer again later and tomorrow for updates.
Exper Notes:
Call customer but kept getting voicemail,
Left the Phone number of the Apple Id adviser as the Apple ID account is under an account recovery and non recoverable via iforgot.appe.com or online recovery
Byron Narciso
Apple Certified Tech
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