New TV. After initial set up, the cartoon channel comes on and I can't change channels. Completed "FIND CHANNELS". Clicked OK, screen...

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Customer

New TV. After initial set up, the cartoon channel comes on and I can't change channels. Completed "FIND CHANNELS". Clicked OK, screen went back to "CHANNELS" . Made it to "CHANNEL SOURCE", selected cable. Went back to "CHANNEL SOUICE", while Cartoon Network remains of right hand 3/4 of screen. New TV is in bedroom, no cable box, cable connect from wall and I had previously identified the connection as such. Need help! Am old man. Patience may be required.

Last updated
Byron Narciso
Vizio Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Vizio nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Vizio Tech

Hello Bruce  I'm happy to help you here. 

May I know the model # of TV?  Please let me know by typing a response at the top and clicking on send response

Posted
Customer

Sorry for the delay Byron.  My apologies.  Model number is O32HN-EO, I think.  Printing is mighty small.

Posted
Byron Narciso
Vizio Tech

OK. Do not close this chat screen. I'll give you a call 

Posted
Byron Narciso
Vizio Tech

Bruce I'm calling you again

Posted
Byron Narciso
Vizio Tech

Dear Bruce, It was a pleasure helping you with your Vizio issue today. Here is a summary of the resolution.

Issue identified : Only getting 3 analog channels 
Solution Implemented :  call customer | tried to rescan |same problem| advise to remove the digital adapter from the old TV | coax cable not long enough to get into to the TV | advise to extend the coaxial and run the setup again to get the digital channels |accepted answer  
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Posted
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