I have a display screen showing lines on a Chevrolet traverse what is up.

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Customer

I have a display screen showing lines on a Chevrolet traverse what is up.

Last updated
Relly De Jesus
GM Mechanic

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with GM nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
GM Mechanic

Hello James

How are you doing? Is it a horizontal line you see on the monitor? I'll be standing by for your response.

Thank you

Relly

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Relly De Jesus
GM Mechanic

May I ask the exact year model of your Traverse as well... I'll be standing by for your response.

Thank you

Relly

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Customer

2017  lines are up and down

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Customer

when can you call ***-***-****

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Relly De Jesus
GM Mechanic

Hi James

Sorry I can't make a call at the moment but if it's ok we can continue to chat. I'll just forward the phone upgrade to the billing dept. for a refund. But can you still use the head unit? Are the lines interferring with the video? 

Relly

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Customer

yes nothing but lines

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Relly De Jesus
GM Mechanic

Ok... can you access the vehicle at the moment James? I will have to ask you to remove the negative battery connector and let it sit for 5 minutes before reconnecting it. Start the vehicle and let's see if the reset procedure works. I'll be standing by. Thank you

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Customer

not around it  but disconnected positive earlyer for ten minutes    no change

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Relly De Jesus
GM Mechanic

Ok James... there are earlier clients that has a display issue in my shop. I adviced them to take it back to dealership for the warranty. This has been happening since last year James.

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Relly De Jesus
GM Mechanic

It's like that there's a batch of lemon head units

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Relly De Jesus
GM Mechanic

Is there anything else I can add or help you with James?

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Customer

any other solutions   dealer says he thinks window tinter responssible

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Relly De Jesus
GM Mechanic

And they may say that it's an interference issue

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Relly De Jesus
GM Mechanic

Will it work when you back up?

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Customer

they said it was excessive pressure on sreen   no not when backing

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Relly De Jesus
GM Mechanic

Ok, have you tried their suggestion yet James?

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Customer

I dont think tinter did anything I was there

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Relly De Jesus
GM Mechanic

That's what I'm thinking as well James

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Relly De Jesus
GM Mechanic

 

Yours have an 8 icons right?

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Relly De Jesus
GM Mechanic

this yours?

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Customer

Is there some kind of documetation of these lemon head units.  Would disconnecting mirror with key on effect it ? Thats all I saw at tinters.

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Customer

look like it

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Relly De Jesus
GM Mechanic

Wait James... the mirror was removed while it's on ON position? That you mean?

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Customer

yes key was on

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Relly De Jesus
GM Mechanic

Not a proper way to do it James. It can be the cause. We usually remove the negative battery connector during the procedure to avoid electrical problems.

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Customer

what do you think   tinter or lemon

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Customer

can it be reprogrammed

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Relly De Jesus
GM Mechanic

I'm thinking both but we have to stick on one. Tell the dealer that everything was done properly during the tinting procedure. The negative battery was even removed before tinting. Please tell them that there must be a problem with the stereo. I'm gonna give you few links where you can find similar issue of failing head units

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Relly De Jesus
GM Mechanic
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Relly De Jesus
GM Mechanic

You see buttons underneath the mirror right?

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Customer

yes

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Relly De Jesus
GM Mechanic

Ok, I'm just gonna list something and hopefully does the trick... if not then let's go for the lemon decision. Please wait

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Customer

dont have car here but will try when I can

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Relly De Jesus
GM Mechanic

You do see a button with an image of a man sitting with waves?

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Relly De Jesus
GM Mechanic

Like a circle image with a man sitting with wave lines button

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Customer

I think it has maybe four buttons

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Customer

what about buttons? I can copy and try later.

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Relly De Jesus
GM Mechanic

Ok.. but there's a button there like the one on the farther left right on the image below

It's from a camaro though. I want you to start the vehicle and turn the head unit On. After that, press the button with a man sitting and the system will talk. Right after the system talk just wait a second then press it again. Let's see if it will get rid of it

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Relly De Jesus
GM Mechanic

I mean farther left, the first button.

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Relly De Jesus
GM Mechanic

You see it?

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Customer

wish it was here

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Relly De Jesus
GM Mechanic

Alright.. you can try that later. But if this doesn't get rid of the lines then go to the dealers for a warranty... lemon unit decision James so that the fault will not be on our end during the tinting process. Is that alright?

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Customer

I will try  please try to e mail the links you mentioned  Thanks for your help.

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Relly De Jesus
GM Mechanic

You're most welcome.. May I ask for your email ad please

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Customer

o**t@att.net     now you see my concern this guy and I are Good friends

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Customer

THANK  YOU

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Relly De Jesus
GM Mechanic

You're welcome. I'll just look for the links and will send it to you asap. Once you click on accept answer just click on problem solved for me to gain credit on the assistance. Please check your email later James. Thank you

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Relly De Jesus
GM Mechanic

Dear James, It was a pleasure helping you with your GM issue today. Here is a summary of the resolution.

Issue identified : Lines on head unit
Solution Implemented : Provided reset procedure and will go to the dealer for warranty. Solution Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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Customer

Relly  I still havent got the links please try to send them again  o**t@att.net  Thanks

Posted

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