I have previously used Ferdinand to solve a problem connecting to my printer- the problem was fixed but now, after a few months it has recurred. I...

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Hi Philip,

Im calling your number now.

Dear Philip, It was a pleasure helping you with your Brother  issue today. Here is a summary of the resolution.
Issue identified : Customer's  has her wife's computer not printing.
Solution Implemented : 

Call customer and verified that his computer is still working fine with the printer

Asked customer to open the program on her wife's computer and Try printing.

Asked customer to change the printer to use in the printing promt to the Brother PRinter.

Issue resolved

The other PC is now printing ok
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