Mac Pro Book slid off couch and corner hit floor before I caught it. Now monitor screen has a black streak going up and down on right side of...

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Customer

Mac Pro Book slid off couch and corner hit floor before I caught it. Now monitor screen has a black streak going up and down on right side of screen and slightly across bottom of screen. Right corner of laptop lid is visibly and slightly bent, but computer is functioning otherwise.

Last updated
Byron Narciso
Mac Pro Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Can I repair screen myself, by repalcing screen or opening up laptop and trying to straighten bent corner?

 

Posted
Byron Narciso
Mac Pro Tech

Hello Janet , 

What you have is a broken LCD and screen replacement is needed. May I know how old is the Mac? 

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Customer

almost 4 years old

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Customer

screen is not cracked, just to let you know

 

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Byron Narciso
Mac Pro Tech

Does the screen have streak like in the images below? 

 

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Customer

more like the third picture. I have a single bold streak about 1/4 in thick going vertical on right of screen and very thin horizontal going across bottom third of screen, but computer is working and functional. I am using it to chat with you now. Would you like a photo of it?

 

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Byron Narciso
Mac Pro Tech

Yes it will help for me to accurately diagnosed the problem. 

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Customer

do i send picture to your email? what is it?

 

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Byron Narciso
Mac Pro Tech

You can upload the picture here by clicking the image button and selecting the file you want to upload in your computer 

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Customer

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Customer
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Byron Narciso
Mac Pro Tech

OK. Give me a sec . I'll ready the list and the  steps 

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Customer

thank you so much. I think I can do this and save myself some $.

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Byron Narciso
Mac Pro Tech

By the way Can you tell me if you your Mac has Retina display? 

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Byron Narciso
Mac Pro Tech

By the way Can you tell me if your Mac has Retina display? 

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Customer

yes it does

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Byron Narciso
Mac Pro Tech

OK.

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Byron Narciso
Mac Pro Tech

Please give  me few minutes as I ready the instructions

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Customer

ok thanks

 

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Customer

still with me Byron?

 

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Byron Narciso
Mac Pro Tech

Yes, I'm almost done. Sorry I'm attaching the pictures too

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Customer

thanks

 

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Byron Narciso
Mac Pro Tech

you there can you check your email please 

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Byron Narciso
Mac Pro Tech

Dear Janet , It was a pleasure helping you with your Mac Pro issue today. Here is a summary of the resolution.

Issue identified :  Broken LCD 
Solution Implemented : diagnosed problem|provide instructions on how to remove and intsall the lcd assembly | sent instructions and list of of tools needed through email| accepted answer 

Posted

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