I bought a tv and need help viewing a DVD. I don't know if it is a smart tv. Also, how do I connect a link to it? I have one on my Iphone.

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Customer

I bought a tv and need help viewing a DVD. I don't know if it is a smart tv. Also, how do I connect a link to it? I have one on my Iphone.

Last updated
Elixir Cada
Vizio Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Vizio nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Vizio Tech

Hi Mary,

May i know the exact model of your television set? Are you trying to connect your dvd player to that tv?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

This a new TV, not the one you helped with before.  The New Tv is model D40-D1 Serial #LTTETVC8201885.  I didn't get a manual with my TV so I am lost.

Posted
Elixir Cada
Vizio Tech

are you trying to connect your dvd player to the tv? 

Posted
Elixir Cada
Vizio Tech

Are you there Mary?

Posted
Customer

I thought it was already connected...but I don't know.  I may have to have someone come iout and r3edo it for me.  

1.  Do UI have a smart TV?

2.  How do I connect my phone or tablet to the TV?

3.  How dio I get a user's manual?

Posted
Elixir Cada
Vizio Tech

Hi Mary,

Your tv is a smart TV but the D series model doesnt have Smartcast function which enables you to connect your tablet or phone to the tv. The model of your tv is  a D series. You may click the link below for the user manual. 

https://cdn.vizio.com/documents/d40d1/um-d40d1.pdf

Any more questions? 

Posted
Elixir Cada
Vizio Tech

Dear Mary It was a pleasure helping you with your Vizio issue today. Here is a summary of the resolution.
Issue identified : cx want to connect her tablet and phone to the tv 
Solution Implemented : chat with cx. told cx that the tv is not capable in doing smartcast. called cx and provided her the models that are smartcast enabled tv. emailed cx the user manual for her tv sets. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Posted

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