I recently converted my profile to page and merged with fan page. I lost content such as vids from fan page but still have video stats in power...

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Customer

I recently converted my profile to page and merged with fan page. I lost content such as vids from fan page but still have video stats in power editor and my friends didnt transfer. I still have original profile but new page. Is there anymore to be lost once 14 day count is over?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Rofel Lantican
Technician

Hi Riston,

Thanks for waiting. Im here to help. Can you please verify if you are referring to your Facebook page?

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Customer

First i didnt get receipt in email for $47

 

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Rofel Lantican
Technician

Thanks for your response. Our customer support will send you a reciept on your email. 

Can you please verify if you are referring to your Facebook page?

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Customer

yes i am

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Rofel Lantican
Technician

Thanks for your response. What device are you using to access your facebook page? Is it a computer or a mobile device?

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Customer

computer

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Rofel Lantican
Technician

Dear Riston, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Customer wants to know if a content on his account will be deleted once 14 day count is over


Solution Implemented : Called the customer / Explained to the customer the 14 days grace period is for a deleted account / Advised customer that his friends will not be transferred to his fan page because fan page dont have the option to add friends / Explained the difference bet a fan page and a personal page / Customer understand / No other issues raised / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

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