I need to unlock my Nook. We have had trouble getting online and I tried too many time with no success.

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Hi Madolyn,

Thanks for waiting. Im here to help. Can you please verify if you have problems on unlocking your Nook or connecting to the Internet?

Dear Madolyn, It was a pleasure helping you with your Nook issue today. Here is a summary of the resolution.

Issue identified : Register Nook

Solution Implemented : Called the customer / Customer cant remember the password of his account / Assisted the customer to reset the password of his account by answering the security question / Customer successfully created a new password and registered his Nook  / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .