my wifi provider was not working from wednesday until friday. when it returned, i had been locked out of Flickr , please can you help me to get back in?xx
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my wifi provider was not working from wednesday until friday. when it returned, i had been locked out of Flickr , please can you help me to get back in?xx
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Hi,
Thank you for waiting!
Do you remember getting a Password from Flickr?
i asked for a new password but was not sent one
I see, Are you using a computer to get back in to Flickr?
i have tried to get back in for hours but with no success, i am using an applemac pro
Ok, Is there a number to contact youin case we got disconnected?
I am in the UK and my number is ***-***-**** 7
Ok Is it fine to do a remote session to your computer so I can assist you get back in to Flick?
how much does that cost please?
why are you not answering
Sorry to keep you waiting,
Remote will be a $20 additional onetime.
Should we go with remote then?
go ahead please
Ok Hold on while I generate a remote link for us.
Expert Notes:
Call customer and she cannot remember her account log in for BT online email address
Advised customer to contact BT to assist in resetting her password for her BT email.
Will call customer again tomorrow to verify BTemail account log in access
Dear Guest, It was a pleasure helping you with your Yahoo issue today. Here is a summary of the resolution.
Issue identified : Cannot sign back in to Flickr
Solution Implemented :
Call customer / Remote support
Checked the flicker account and it was under her BT mail
Customer cannot remember the BT mail password
Advised customer to call BT internet and asked for the password
Call customer again and verifiede that the Flickr account is now signed in and working fine
Issue resolved
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Byron Narciso
Technician
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