I have been writing a book with Dragon 6 for Mac. Last it stopped working. I t asked to Nuance but got diverted to a spam trap. She said it would...

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Customer

I have been writing a book with Dragon 6 for Mac. Last it stopped working. I t asked to Nuance but got diverted to a spam trap. She said it would be $300 to repair. I called AppleCare and talked an hour, no answer. The program cannot be shut down and I need this to reinstall.HELP

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Nuance  nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi John,

Thank you for waiting!

Do you have a Disc or an installation CD for the Nuance Dragon 6?

Posted
Customer

yes

Posted
Ferdinand Aquino
Technician

Great, how about the Serial number or the product number that came with the CD?

Posted
Customer

Ferdinand, There is not a number on the disc. I wonder if this is a knockoff. Thanks for your prompt reply.

Posted
Ferdinand Aquino
Technician

I see, Anyway,

I want to offer you our Remote support option for $20 onetime. 

this will let me remote to the computer, I can check and see if The problem you have can be reverted.

should we go for remote then?

Posted
Customer

ok

Posted
Ferdinand Aquino
Technician

Dear John, It was a pleasure helping you with your issue Dragon (Nuance) today. Here is a summary of the resolution.
Issue identified : Dragon app not working
Solution Implemented : 

Call customer / Remote access

Checked and verified the Mic is plugged in

Reset the Dragon app by force closing it and restarting the PC

Launch Dragon app

Loaded customer's profile

Tested app and now it is working and typing everyworkd said to the computer.

Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted
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