i need to get my wife's messenger fixed it is locked because I tried to log her on to messenger and did not do it right.

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Customer

i need to get my wife's messenger fixed it is locked because I tried to log her on to messenger and did not do it right.

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Facebook Expert

Hi Peras,

Thanks for waiting. Im here to help. May I know what device are you using to access your Wife's messenger? Is it a computer or a mobile device?

Posted
Customer

Mobile phone

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. When you try to login to messenger what message did you get?

Posted
Customer

It said i misused messenger by going to fast and locked messenger.

I think it was because I keep answering with the code in messenging

 

Posted
Customer

I keep responding with the numer 000346

 

Posted
Rofel Lantican
Facebook Expert

 Thanks for the information. Can I call you on this number  ***-***-**** ?

Posted
Customer

ok

 

Posted
Rofel Lantican
Facebook Expert

Phone Support:

  • Called the customer / Customer account is locked / Advised that we will login to the account after 24 hours / Schedule a callback tomorrow 230PM EST to check her account
Posted
Rofel Lantican
Facebook Expert

Dear Perras, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Locked out on messenger


Solution Implemented : Called the customer / Customer wants to restore her wifes account on a new phone / Customer dont have a facebook account and was using the phone number on Messenger / We tried to recover the account but it his account cant be found on messenger / Advised customer that we will need to create a Facebook account in order to use messenger / Successfully create a Facebook account and sign in to messenger / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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