My kindle fire went black. I ordered a new cord and was able to charge it , however I have lost the internet connection. It also has the wrong...

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Mary! Thank you for choosing ExpertHelp.com. Please give me a minute or two while I post the steps here on how to change the time and date and also how to connect the kindle to your wifi.

Please follow the steps provided below on how to change the time date and to connect the kindle to wifi.

How to connect kndle fire to your wifi

1. Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.
2. Verify that Airplane Mode is Off.
3. Next to Wi-Fi, tap On.
4. Tap a network to connect to it. If you see a lock  icon, a network password is required. Enter the Wi-Fi network password, and then tap Connect.

Steps on how to change the date and time on your kindle fire.

1. Swipe down from the top of the screen and then tap Settings.
2. Tap Device Options, and then tap Date & Time.
3. If Automatic Time Zone is turned On, your device will use a Wi-Fi or Mobile network (if available for the device) to determine the time zone. If you want to select your time zone manually, tap Offnext to Automatic Time Zone, and then tap Select Time Zone. Select your time zone from the list that appears.

Please advise me if the steps I provided you resolve your issue. I will be standing by.

Here is the video tutorial of the steps to connect to wifi. Please click on the link below.

Kindle Fire - How to Connect to Wifi

I believe I can help you with this issue. I can walk you through all the steps to solve your problem or we offer Remote Support Upgrade option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. If you would like to proceed with Remote Support, please let me know. Otherwise, I will proceed posing the troubleshooting steps on this chat page.

Dear Mary, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.

Issue identified : Wifi and time issue
Solution Implemented : Live chat. Remote established. Assist customer how to get the wifi password by going to the settings of the wifi. Customer can connect to wifi. Advise customer to set the time to automatic. Customer have the correct time now. Issue resolved. Case closed. Chat/remote ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )