My iBooks is a jumble. Some PDFs are not downloaded and they are presented smaller than before. I use iBooks for crochet and knitting patterns....

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your iBook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your iBook question answered.

Get An Answer

3. Get An Answer

Connect with your iBook tech via online chat or telephone call.

Get An Answer 

Answer

Customer

My iBooks is a jumble. Some PDFs are not downloaded and they are presented smaller than before. I use iBooks for crochet and knitting patterns. Previously, the picture would show in a fairly good size and the pattern would follow. This is no longer the case.

Last updated
Byron Nar
iBook Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I am available.  My time zone is EST.

Posted
Byron Nar
iBook Tech

Hi Carolyn, 

May I know what apple device  do you use for ibooks? 

Posted
Customer

IPad Air

Posted
Byron Nar
iBook Tech

Ok. Are you referring to the small fonts  or view of the ibooks? 

Posted
Customer

I am referring to the iBook pictures before they are opened.  I used to be able to scroll through them and choose the ones I wanted, but now .i have to open them, if they even open; it is all very slow.

Posted
Byron Nar
iBook Tech

OK. Did you download /install any updates fro IOS 11? 

Posted
Customer

Yes.   That’s is when my problem started.

Posted
Byron Nar
iBook Tech

Do you mind if I give you call? 

Posted
Byron Nar
iBook Tech

Have you tried restarting the Ipad ( by holding down power button and wait for a the screen to show "Slide to power off")? 

Posted
Customer

No.   ***-***-****

Posted
Byron Nar
iBook Tech

We got disconencted let me call you back

Posted
Customer

Okay

Posted
Customer

I lost you again.

Posted
Byron Nar
iBook Tech

Dear Carolyn , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified :  Ibooks app problem  after ios 11 
Solution Implemented :  call customer| no backup from 10.3 | advise to download all the pdfs and books and wait for them to show in bookshelf | one of the books/pdfs is showing in bookshelf and was able to open  ok| explained the cause of the problem| and advise to download the next available update to resolved bugs/problems with the ios| advise to backup the ipad using itunes /computer to secure the data | refund remote upgrade| accpeted answer  
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More iBook Questions...

Date
Questions

10/17/2017
I have purchased Dan Brown's Origins, but every time I try to...

10/2/2017
My iBooks is a jumble. Some PDFs are not downloaded and they are...

Ask Your iBook Question & Get An Answer Now!