my itunes is not opening in my macbook laptop

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Hi Joy,

Thanks for waiting. Im here to help. May I know if you get any error message when you try to access iTunes on your laptop?

 Dear Joy, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Unable to connect to Mail, App Store and iTunes Store

Solution Implemented : Called the customer / Remotely accessed the computer / Rebooted the router / Checked the Keychain Access Certificate / Tried to reinstall iTunes / Tried to add the Gmail account but it shows that she doesnt have a connection / Used Google and OpenDNS DNS server -  No Go / Advised customer that it is a problem with her OSX / Advised to reinstall the OSX or bring it to nearest Apple Service Center / Customer know the service center in her area / No other issues raised / Customer is happy with the assistance / Answer Accepted

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