Well... where do I start!!! I somehow got logged off of my FB, I did not log off.... It asked me for my password, I entered what it was.... I was...

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Customer

Well... where do I start!!! I somehow got logged off of my FB, I did not log off.... It asked me for my password, I entered what it was.... I was informed it was incorrect. I went through the 3 trusted friends 3TIMES!!! I do not have access to the yahoo email that is on file. I entered 2 different emails that I do have access to Both emails were supposedly sent links to verify the new email No links were sent to either email. I did get a code with a bunch of letters... no link and nothing to do with them.... I have been locked out for 4 days. I did the trusted friend code one more time and had it sent to my daughters cell phone... I got the code was able to change my password and now... I am blocked!!

Last updated
Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I  am available now

Posted
Byron Narciso
Technician

Hi Crystal

Do you use a computer or a mobile devioce to get into facebook? 

Posted
Customer

mobile this time

 

Posted
Customer

I am on my laptop right now

 

Posted
Customer

But.... I went through all the  steps on my daughters phone.  Her number and my sons number were the two I added on the update screen.  I will see if I can load screenshots

 

Posted
Byron Narciso
Technician

Dear  Crystal , It was a pleasure helping you with your Facebook  issue today. Here is a summary of the resolution.

Issue identified :  Facebook account recovery  
Solution Implemented :  call customer| remote access | recover facebook account  | turn off 2 factor |turn off code generator  configure account settings | resolved| custromer able to log back in using the iphone and the computer 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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