I'm trying to watch a show on Apple TV. Every time I try to go to search and find out, My ITunes account asked me to enter my ID, which I do okay,...

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Customer

I'm trying to watch a show on Apple TV. Every time I try to go to search and find out, My ITunes account asked me to enter my ID, which I do okay, then my password, which I do okay, then it wants me to enter a verification code as sent to my other device. However I get sent nothing either to my email address, the same as in the Itunes account, or my mobile phone by SMS. What is going on and how can I fix this?

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Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Technician

Hi Shane,  

Let me know when is th best time to reach you  and I'll be giving you a call following your time zone. Thanks.    

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