I cannot get my new Kindle Paperwhite , and I turned on my first page and cannot get a response for getting out of the page.

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Hi Virginia,

Thanks for waiting. Im here to help. May I know what exactly do you see on the Kindle screen? Is it a page of a book or you are on the setup screen?

Thanks for your response. Please reboot your Kindle by pressing and holding the power button by 20-30 seconds until you see the Amazon/Kindle Screen. Wait for a few seconds and check if the Kindle will works correctly.

Thanks for your response. We can use your computer to check the information of your network. Once we have the password we will use it on your Kindle.

Will you allow me to remotely access your computer to help you get the password of your network?

Great. Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** ?

Dear Virginia, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.

Issue identified : Unable to connect to Wi-Fi

Solution Implemented : Called the customer / Remotely accessed the computer / Checked the saved password of her Wi-Fi on Keychain Access / Advised to connect to the right network and use the correct password / Customer successfully connect to her Wi-Fi / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .