Have Onkyo TX-8050 - Internet radio worked this AM. Have new cable provider with new modem and wireless this PM. Looked at a You Tube today...

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Customer

Have Onkyo TX-8050 - Internet radio worked this AM. Have new cable provider with new modem and wireless this PM. Looked at a You Tube today covering the issue,(https://www.youtube.com/watch?v=GzDSlP_63Kw), but my 8050 sure doesn't work as well as that one does regarding search for network. This network in a single family home, and cannot get Internet radio to work. Stays on "connecting" for awhile and then :>Back. Tried manual "disable" entry of issues (IP, Gateway, etc.and unplugging/plugging!!??!

Last updated
Elixir Cada
Onkyo Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Onkyo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Onkyo Tech

Hi Gregory,

You have to select manual setup then look for the name of your wireless network from the list then connect to it. It will ask you to enter the password of your wireless network. Just enter the wireless network password and that should do it. 

 

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Customer

There is no manual selection that I can determine?

 

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Elixir Cada
Onkyo Tech

is the usb network receiver already plugged in to the onkyo device? 

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Customer

No - - I never used an ethernet, if that is what you are asking. I always had wirless with the UF-1 plugged into the USB slot.

 

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Customer

Uh that is the Onkyo UWF-1 plugged into the USB slot

 

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Elixir Cada
Onkyo Tech

Thats correct thats the small usb device that you plugged in to the usb port of the Onkyo device. Thats the one that I am referring. Once the wireless receiver is plugged in press the USB button on the remote or use the front dial on the receiver and select usb stereo. It will automatically takes you to the wireless setup once you selected the correct input. 

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Customer

Wireless Setup - - - Connection failed.  Treied refresh same thing

 

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Elixir Cada
Onkyo Tech

Press the down arrow key on the remote and select manual setup. Do not use the auto setup. 

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Customer

Pushing the down arrow only goes between refresh and back?  

 

Taking to long have to go - - - have a commitment.

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Elixir Cada
Onkyo Tech

You can bookmark this page so that you can get back to me easily. Just send me a message here when you are ready to resume the troubleshooting. 

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Customer

Do not know where you are - - I am in EDT now 9:05AM. Can we resume?

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Elixir Cada
Onkyo Tech

Hi Gregory,

yes go ahead. May I know what do you see now on your Onkyo screen?

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Elixir Cada
Onkyo Tech

Are you there Gregory.

Were you able to read my last message?

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Customer

Are you there?

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Customer

Are you there?

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Elixir Cada
Onkyo Tech

Yes Im here. 

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Customer

I figured it out on my own as to manual setup - - It states I am connected, after typing in password and saying ok, but still NO Internet radio.

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Elixir Cada
Onkyo Tech

Did you download the Onkyo App to your smartphone? 

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Elixir Cada
Onkyo Tech

The internet radio will be coming from the onkyo app installed on your phone. 

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Customer

I figured out the "Manual Setup" on my own this AM. After putting in Password and saying okay, It stated on screen that I was connected. However, still NO Internet Radio.

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Elixir Cada
Onkyo Tech

Did you download the Onkyo App to your smartphone?  The internet radio will be coming from the onkyo app installed on your phone. 

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Customer

Yes I downloaded version Onkyo for 2.3. Never used before? Always selected internet radio station from remote.

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Elixir Cada
Onkyo Tech

Download the app called ONKYO REMOTE to your smarphone then connect the app to your Onky TX-8050. Select CBL/SAT on the app then scroll down then select  NET. Select the internet radio stations that you want from the list then that should play the sound. 

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Customer

Okay downloaded and selected the radio station I usually use - - - VTuner Internet Radio. When I select it states- - "No Item"

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Elixir Cada
Onkyo Tech

does your phone connected to the wifi network as well?

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Customer

Android LG5 is connected to my home WiFi, and my wireless printer works as well.

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Elixir Cada
Onkyo Tech

Try a different station. 

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Customer

Pandora Internet Radio - Connection Error. The server connection could not be established or was terminated early.

Mediafly - Connection Error. The server connection could not be established or was terminated early.

 

Spotify, Rhaposody, Slacker all need sign up's to try.

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Elixir Cada
Onkyo Tech

Hmmmm... weird..

Can you try to reboot your phone first. Then check again after rebooting. 

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Customer

You mean to turn off and then on again?  By the way the app controls FM stations - - so it is communicating.

 

By the way  - - why do I have to go to my email each time and bring up new response?  The first time response were automatic on the expert Help Page?

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Elixir Cada
Onkyo Tech

All my response are actually sent to you on your email. If incase this page stucked, you can get back to me easily by going to your email. 

If FM radio is working then that means its already communicating to your Onkyo system. Have you tried and check all internet stations available. 

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Customer

Nothing is connecting as I listed before. Tried Slacker among others - - - No Connection.

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Elixir Cada
Onkyo Tech

do you have phone number that I can call?

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Customer

***-***-****

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Elixir Cada
Onkyo Tech

Dear Gregory, It was a pleasure helping you with your Onkyo issue today. Here is a summary of the resolution.
Issue identified : cx cant play internet radio
Solution Implemented : chat/called cx and have his onkyo connect to the wireless network first. provided steps to connect his cellphone to the onkyo system. we were able to play locale fm station but not internet radio stations. told cx that he needs to coordinate with his internet p[rovider. told him that they need to open a port on his modem for the internet radio tunnel to pass thru. Answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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