About 10 days ago I got a new Kindle paper white for my birthday. It seems to have frozen. It will turn on and off, but it won't turn pages or...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Answer Preview

Customer

About 10 days ago I got a new Kindle paper white for my birthday. It seems to have frozen. It will turn on and off, but it won't turn pages or change font size.

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

Hi Shirley,

Thanks for waiting. Im here to help. Can you please press and hold the power button for 20-30 seconds until you see the Kindle/Amazon screen. Wait for a few seconds and check if the kindle is working correctly.

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Tech Questions...

Ask Your Tech Question & Get An Answer Now!