I am getting a message “Program Guide isn’t responding. Do you want to close it.” Below that are the choices of wait and ok. I can’t do anything.

Hi,

May I know the exact model of your Onkyo system?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

may I know where are you seeing the error message? Is it on the ONKYO system or on your TV screen?

Ill call you on your phone. Please do not close this page. 

Dear Cecily, It was a pleasure helping you with your Onkyo  issue today. Here is a summary of the resolution.
Issue identified : cx getting Program Guide isn’t responding error on the screen

Solution Implemented : called cx and advised her to reset the directv box. no go. told cx to reset the tv and grab the remote control and press the guide button for the error to disappear. Error is gone. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****