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Nook app on my iPad suddenly stopped loading
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Sheila! Thank you for choosing ExpertHelp.com. When you try to load the app what exactly do you see on the screen of your iPad? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
The loading icon begins to rotate then the screen goes black as if the ipad has shut down
i have verified that I have ios 11.0.3 update
Thank you for your response. Can you try to press and hold the power button and the home button of your iPad until you see the apple logo and let go of the two buttons. Please see the picture below for your reference.
Then once the iPad is up and running try to open your Nook app again and advise me what will be the result. I will be standing by.
It did the same thing again... tries to load then shuts down
I see. Can you try to delete the app and then download it again from app store. Then once it is downloaded try to open it.
How do I delete app?
Can I call you?
Dear Sheila, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : App not working
Solution Implemented : Live chat. Call customer. Advise customer to redownload the app. Reset nook password. App is working now. Issue resolved. Case closed. Call ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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