Hi, I am Bob My iPhone does not ring. Have tried buttons and switches. Please help!

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Hello Bob

How are you doing? The "Do not disturb" might be activated that's why it does not ring. Here's how to turn it off.

Turn Do Not Disturb on or off

When Do Not Disturb is on, you see a ( half moon sign) do not disturb icon in the status bar. There are two ways to turn Do Not Disturb on or off:

Go to Settings > Do Not Disturb to turn on Do Not Disturb manually or set a schedule.

Open Control Center, then tap  .

Hope this helps Bob. I'll be standing by for your response. 

Thank you

Relly

Can you hear a sound when you play a music or video?

Is the mute On Bob? On your iPhone, go to Settings and tap Sounds (or Sounds & Haptics, depending on your model). Make sure the Ringer and Alerts slider isn't all the way to the left. If it is, move the slider to the right in order to turn up the volume.

I see Bob... will you hear a sound when you play music via headset?

That's good Bob... May I ask if you updated your IOS lately? Please try this as well, on the left side is a swith above the volume control-if" the orange is visible it is set to "SILENT"

Ok Bob please try this. Go to settings-general-accessibillity-scroll to assistive touch and turn it on.
Then you have a white circle on black square icon -tap- tap on device- tap on Mute/Unmute- Try and see if that solved the ringer problem. If it has, go back and turn assistive touch off- that might also solve the problem.
 

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Hi Bob,

This is Elix and I will continue to assist you with your iphone issue. 

There's a mute slide on the left side of the phone and its located at the top of the power button. Please check if the slider is switch to mute. Try to toggle the switch and your shee see Ringer on your screen. Test the issue again.

let me know if this helps. 

There's a mute slide on the left side of the phone and its located at the top of the volume buttons. Please check if the slider is switch to mute. Try to toggle the switch and your shee see Ringer on your screen. Test the issue again.

let me know if this helps.

Alright. thats means that it is active. Can you try to call your cellphone using your landline and see if it will ring. 

Dear Bob, It was a pleasure helping you with your iphone issue today. Here is a summary of the resolution.
Issue identified : cx phone is mute
Solution Implemented : chat and called cx and told him to unmute the phone by switching the mute slider at the left side of the phone to off position. cx switch the slider and tried calling his phone and the phone is now ringing. problem solved. 
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