The Kindle Create app on my MacBook Pro keeps quitting right after I open it. I sent a report to Apple, but don't know what else to do. Should I...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Mac nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Tom,

Thanks for waiting. Im here to help. May I know when did the problem started to happen? Any changes made on your computer before you encounter the issue?

Hi Tom,

Please give me a few minutes to call you. Appreciate your patience. Thanks

Dear Tom , It was a pleasure helping you with your Mac issue today. Here is a summary of the resolution.

Issue identified : Kindle Create Crashing

Solution Implemented : Called the customer / Remotely accessed the computer / We discovered that the files that he is trying to convert is from an old version of windows / Assisted the customer to save the files as .docx files / Convert the files using Kindle Create - Successful / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .