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Had contact with your company the other day because I had lost my Facebook account. Was cleared at the time, but it has gone again, via the same address (40.107.222.51), San Antonio, Texas.
As the above cost me 47 USD, would like to know if it can be resolved outright as I live in UK.
Yours,
John Day.
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi John thank you for choosing ExpertHelp.com. Have you tried logging in to your facebook account again. If yes, what was the exact error message do you receive? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
Please help if possiable as i have family in Australia and friends in the USA and can`t contact any.
When you accessing your facebook account are you using your computer?
Account has been lost, have tried changing password now 30 times. Culprit showsw as San Antonia, Texas, with address (40.107.222.51).
John
I see. I believe I can assist you with your issue by doing a remote session. Can we have a remote session so I can check the settings of your computer and also for me to easier retrieve your facebook account.
Can we proceed with the remote session?
Yes please.
Dear John, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : Hacker issue
Solution Implemented : Live chat. Remote established instead of calling customer to resolve the issue. Check the settings of the facebook. Change the password and log out other devices. Adjust the security settings of his facebook account. Customer can use the facebook now. Issue resolved. Case closed. Chat/remote ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
Have tried to log into Facebook again just now, blocked again, San Antonio, Texas.
Please help, has cost me a fortune over past 2 days.
Yours,
John Day.
Hi John,
Please advise me when will be the best time for us to continue again so we can have a remote session. I will leave this page open and will wait for your response.
Regards,
Ramy De Jesus
Am free now for the rest of the day Ramy.
Yours,
John.
Hi John,
I apologized for the late reply. If you are ready now please do advise me. I will be available today. I will leave this page open and will wait for your response.
Regards,
Ramy De Jesus
Sorry for 2 hr. delay, but here I am.
Yours,
John.
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