My mac does not "see" my printer. I have disconnected everything and rebooted. Nothing. I have 3 print jobs in the printer.

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Nancy! Thank you for choosing ExpertHelp.com. May I know the model of your printer. Are you connected wired or wireless?

Thank you for your response. Is your printer connected to your computer wired or wireless?

I believe I can help you with this issue. I can walk you through all the steps to solve your problem or we offer Remote Support Upgrade option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. If you would like to proceed with Remote Support, please let me know. Otherwise, I will proceed posing the troubleshooting steps on this chat page.

Are you using Mac or windows?

Please give me 5 minutes while I post the steps on this page. My next response will be the steps.

Please try ro make your printer as your default printer. Please follow the steps provided below.

1. Choose System Preferences from the Apple menu, then Print & Fax.

   

2. Click on the Printing tab to see all the printers installed on your computer. The current default printer will be in bold.

   

3. If you want to change the default printer, select a different printer from the Selected Printer in Print Dialog pull-down menu.

   

The printer you select in Step 3 above will now be selected as the default each time you select File, Print in an application. Then try to print now. I will be standing by.

I see. Can you power off your printer. And then after 2 minutes power it on again and then try to print again. Advise me what will be the result.

I see. Can you try to cancel all your printer jobs on que. Please try the following steps provided below.

1. Open the  Apple menu and go to “System Preferences” and choose Printers
2. Select the active printer and choose “Open Print Queue” button
3. Select and cancel the print job(s) as desired, canceling them and removing them from the printing queue.

Tell me if this helps.

Can you try to print it again. And see if that will print. 

Wait for 30 seconds. Advise me if still not printing.

I see. Then we need to reinstall your printer to your computer. Please try the following steps provided below.

1. Click the Apple menu, then click System Preferences.
2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
   Figure : Example of the Printers & Scanners window

   
3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.
   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.
4. Click the Use or Print Using menu, then select the name of your printer.

     note:Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   Figure : Select the name of your printer in the Use menu

   
5. Click Add to add the printer to the list.

Then once your printer is successfully added try to print again. I will be standing by for the result.

If you will see the picture below. You will see a plus and a minus sign right below your printer name.

Now you need to click on the PLUS sign now to add the printer again. Follow the steps I just provided you.

Once you successfully added your printer again then try to print. Advise me what will be the result. I will be standing by.

Are you still there Nancy? Advise me if you successfully added your printer and if you can print now or you still need further assistance. I will leave this page open and will wait for your response.