35490061749302

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Taweephol,

May I know what are the numbers that you provide for? Are you having problem with your iphone? Please provide more information about the issue.

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Are you there Taweephol?

Were you able to read my message below?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send

NOTES:

-called cx and the issue is the phone needs to activate by entering the apple id and password

-we checked the apple id and its a hotmail account

-cx dont remember the hotmail account

-told cx that is the account that was used to setup the phone the first time

-cx will call his wife and check is the wife has a hotmail account

-will call back cx after 10 minutes.

NOTES:

-called cx back and we tried to reset the password using the hotmail account that he provided

-birthdate wont accept on the account

-told cx that I will send an email for the password reset to the hotmail account and they can reset/create a new password from there

-cx will call his wife again since shes at work to reset the password

-send the password reset to the hotmail account

-will callback cx after 20 mins.

NOtes:

-called back cx and he said that shes wife is busy since shes at work

-cx will gonna do the password reset as soon as her wife gets back home since the email address is his wife's email adn he dont have access to it.

-cx dont have further questions

EOC

NOTES:

-called cx for follow up

-he said that the hotmail account of his wife is locked out they cant reset the paassword

-told cx to contact MIcrosoft for locked out account

-provided cx Microsoft phone number  ***-***-**** .

EOC