I was googling on my iPad yesterday. A screen popped up which I could not delete. It told me to contact support at 844 205-7799 to unlock my iPad...

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I was googling on my iPad yesterday. A screen popped up which I could not delete. It told me to contact support at 844 205-7799 to unlock my iPad due to detected illegal activity. I called number provided and a foreign accented male answered. He told me I had to go immediately to a store which sold iTunes gift cards and purchase one in the amount of $50. I hung up. My iPad safari is still locked down despite restarting it multiple times. Everything else functions as normal on my iPad.

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

Hi Becky,

Thanks for waiting. Im here to help. It seems that you accidentally clicked on a link and it caused the infection on your browser. Dont worry I can help you to fix this. Please follow these steps on your iPad and let me know what happen.

  • Go to Settings
  • Tap Safari
  • Tap Clear History and Website Data
  • Tap Clear
  • Try to check if you can browse the internet

 

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