Wanttoopenmyapplephone

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Hi Violette,

Thank you for waiting!

Can you tell me what is happening on your iphone?

Is it locked right now? Can you tell us what it says when you turn it on?

Dear Violette, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Assisted in setting up the iphone for first use

Solution Implemented :

Call customer and assisted in setting up the phone

Assisted in resetting an Apple Id and password

iPhone was able to boot to main icon screen

Found that the phone was purchased through apple and still has no service provider

Advised customer that he need to subscribe the phone through a Phone service provider

Customer has a current provider for their Home phone

Advised customer to bring the phone to their Phone service provider for the phone to have its own number and service

answer Accepted

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