I was trying to move my App app & I think it got deleted because my phone is frozen. It won't let me shut it down. I can still take photos. I need to fix it using my iPod
Enter your tech question at the top of this page and click Get An Answer.
Tell us how quickly you want your tech question answered.
Connect with your technician via online chat or telephone call.
I was trying to move my App app & I think it got deleted because my phone is frozen. It won't let me shut it down. I can still take photos. I need to fix it using my iPod
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Laurie,
Thanks for waiting. Im here to help. Please follow these steps and let me know what happen.
Dear Laurie, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : iPhone is frozen
Solution Implemented : Called the customer / Advised to reboot the iPhone by pressing and holding the home and power button / Phone is now working / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Technician
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!