I have a microwave oven in my condo that I bought and it was in the condo when I bought it. I'm the second owner and it's built into the cabinetry...

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Customer

I have a microwave oven in my condo that I bought and it was in the condo when I bought it. I'm the second owner and it's built into the cabinetry with the oven below it. The building was built in 2003 and I'm having a problem with the turning table inside. It seems to work fine if it would just rotate. I know they only last so long, but I really need someone to come out here to look at it and look at it and see if it's an easy fix or if I need a new one and if I need what size that we I'll match the oven or if I need the whole unit replaced. I'm in a quandary. I guess I need a tech to figure this out--is the rotator need to be replaced or am I facing major issue. My name is: Marsha Rosen. ***-***-**** . Address: 8100 East Union Avenue #203 Denver, CO 80237 The Penterra Plaza. It's in the Denver Tech Center.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Marsha,

Thank you for waiting!

Before we get started I want to say that you have posted your problem through Experthelp.com,  an independent professional support company. We are not associated with any Appliance manufacturer nor are we paid to provide support on their behalf.

We do not have onsite service, However, If you can tell me he model of that machine, I'd be more than happy to check that model for you and see what could be causing this problem and if it is still ideal to have it fixed.

I'll be waiting for your response

Thanks!

Posted
Ferdinand Aquino
Technician

Dear Marsha, It was a pleasure helping you with your GE issue today. Here is a summary of the resolution.
Issue identified :

Turn Table not working.

Solution Implemented :

Call customer

Explained customer that She posted three times and we are cancelling the other two duplicate enries.

https://www.experthelp.com/question/1927399/gigotdog

https://www.experthelp.com/question/1927396/what-is-my-first-dogs-name

Agreed

Explained that we do not have an Onsite service as we are not associated with manufactureres. Customer agreed and explained that She is alone and no one to help her with the Technical works asked assistance on how to get an onsite service to her place.

Assisted customer in setting up an onsite service through GE Website

https://myaccount.geappliances.io/MyAccount/user/login

Schedule successful

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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