receiving phone calls from Apple telling me. Not to use my Ipad. Calls received from 844-200-0018. Please advise if this is a legitmate call or a...

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Customer

receiving phone calls from Apple telling me. Not to use my Ipad. Calls received from ***-***-**** . Please advise if this is a legitmate call or a hoax.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Charles,

Thank you for waiting!

Aside from telling you no to use the iPad what else does it ask for?

Posted
Customer

waiting for answer to my question

Posted
Customer

just spoke to Aquino

Posted
Ferdinand Aquino
Technician

Dear Charles, It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.
Issue identified :

Inquiry about Apple calls that customer ha been receiving.

Solution Implemented :

Checked the phone number online and it was reported as a Scam ,

No Problems with using customer's Apple Id and password on his Devices.

Advised customer that apple will normally give him an update about his account through his Email and normally on his Devices if there is a problem with the ID.

Advised not to entertain the phone calls as it did not came from apple.

Also advised not to give his Apple password from Callers as Apple will not ask for his password.

answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted
Customer

WHAT IS NEW RESPONSE RECEIVED CONCERNING MY IPAD. PLEASE  ADVISE

Posted
Customer

Received 1 call today telling me not to use my IPAD because my system had been hacked. the telephone used to call

me was ***-***-**** . instructing me to call ***-***-**** . I did not call. Please advise me what action to take.

Charles Burton

Posted
Ferdinand Aquino
Technician

Thanks charles,

Those Two numbers are not Apple Support number

I think those are scam.

Apple Does not make a call out to people. If you're account is hacked you should be getting notifications on your device.

It's better to not entertain those callers. Have them blocked via your Phone company.

Posted
Customer

 

I received phone call, just about 20 minutes ago telling me my Ipad was being hacked. The phone number used was

***-***-**** telling me to call telephone ***-***-**** . I didn't call the number. Please advise me what to do

Charles Burton

Posted
Ferdinand Aquino
Technician

Thanks charles,

Those Two numbers are not Apple Support number

I think those are scam.

Apple Does not make a call out to people. If you're account is hacked you should be getting notifications on your device.

It's better to not entertain those callers. Have them blocked via your Phone company.

Posted

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