I am locked out of my Dell Computer /Inspiron 24/3000 Series. It no longer recognizes my pass word to enter it. Can you help me?

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Hi Patricia,

Thanks for waiting. Im here to help. May I know if you are referring to your Admin password? What is the operating system of your computer? Is it Windows 7, 8 or 10?

Hi Patricia,

Thanks for waiting. Im here to help. May I know if you are referring to your Admin password? What is the operating system of your computer? Is it Windows 7, 8 or 10?

Thanks for the information. When was the last time you were able to sign in to your computer? Is there any changes made on the computer before you encounter this issue?

Dear Patricia , It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.

Issue identified : Forgot admin password

Solution Implemented : Called the customer /  Assisted the customer to reset the computer to Factory State (Hold Shift Key > Restart > Troubleshoot > Reset this PC > Remove Everything) / Successfully restored the computer / Issue Resolved / Answer Accepted

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