I have a Dell c1765nf printer that keeps telling me the printer is off or the cable is disconnected
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I have a Dell c1765nf printer that keeps telling me the printer is off or the cable is disconnected
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Expert Notes:
Call customer / Remote access
Found that the USB connection on the printer is defective / USB detection problem.
Advised customer to check the USB cable into a store if it is still working / If not Buy a new USB cable for the printer.
Will call customer tomorrow for updates.
I have a new printer cable
Did you have the old one tested first before buying a new one?
no, I didn't have time! My son needs his paystubs for court in 1 hour
Dear Tammy, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.
Issue identified : Printer is offline error
Solution Implemented :
Called customer and remote access
Checked printer installation and the printer was not detected.
Advised customer to get a new USB cable
Assisted customer installing printer with new USB cable and the printer got detected. Test Prin OK. Issue resolved.
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Byron Narciso
Dell Expert
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