Enter your Dell question at the top of this page and click Get An Answer.
Tell us how quickly you want your Dell question answered.
Connect with your Dell Expert via online chat or telephone call.
I have NUMEROUS questions, need a phone # to talk to someone!
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Sue,
Thanks for waiting. Im here to help. Can you please provide a brief description of your issue/questions so I can assist you better?
we bought this dell laptop recently and are having multiple problems with my husband and my side. my husband is shown as the administrator, when I am that. when he logs onto his side, it shows My name, we are not happy with windows 10 and would like to switch to 7. I cannot set up my Comcast email, and I try to remove my last name on my 'user' name, just about sums it up. I was hoping to talk to someone while issues are being fixed! thanks!
I am ready to talk with someone about the issues I described
I am waiting for someone to respond to my issues that I described
Thanks for your response. I can help you fix your issue. I will connect to your computer but before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** ?
Are you there Sue?
Dear Sue, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.
Issue identified : Change the name of the Admin Account / Setup her email on the Mail App
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to change the name of the Admin Account (Control Panel > User Account > Change your account name) / Setup her email account on the Mail App (Settings > Add Mail Account) / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Testimonials
Byron Narciso
Dell Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!